Since September 24, facilitators have access to their individual counter history. All the sessions you entered in the old counter before September 24 have been imported. However, many of you have noticed that your counter did not correspond to the number of sessions you actually had facilitate. Good news: this can be explained, and it can be corrected!

Why the counters are sometimes incomplete

Case 1: someone filled in the counter for you

In the past, it was common that a third person filled in the counter in the name of all the facilitators who where there (Climate Education Kick-off, some professional events, public sessions organized by the association…). In these cases, we don’t know who has facilitated. Therefore, the sessions that you did not personally fill in do not appear in your counter.

Case 2: you filled the counter with several emails

The sessions imported in your counter are the ones you filled in with the email of your account. The sessions you filled in with a different email than the one of your account do not appear in your counter.

What if your counter is incomplete

We can make up for the sessions that are missing from your individual counter. To do this, you just need to fill in the catch-up form. You have to fill in the form once for each missing session.

It allows you to increase your individual counter without double counting in the general counter. This catch-up form will be available until the end of November only.