Since the platform update, it is no longer possible to create an account and join the Fresker’s journey by clicking on a simple link. Accounts are now created when participants are registered during their facilitation training session (that was organised on the platform). Within minutes, participants will automatically receive an email with a link to activate their account.
This allows two things:
Case 1: you have organised your training session on the platform
The accounts will be created when the facilitators record attendances on the day of the session. In the following minutes, participants will automatically receive an email with a link to activate their account. You have up to one week to record attendances, Reminder: the best practice is to do it during the session, it only takes a few minutes.
Case 2: you have organised your training outside of the platform
Your life would have been easier if you had organised it on the platform, by clicking on Create a session > upcoming! More seriously, we are working to make your work easier, and we are well aware that the current functionality is not ideal.
In the meantime, please follow the steps below so that your participants can activate their account:
Looking for information/tools to facilitate a facilitation training? Go to the “Facilitating a Training session” support page.
We are still the same! We just changed our name ;)